At Vance Fashion, we place great importance on your satisfaction and want to ensure that you are completely happy with your leather jacket. If you are not satisfied with your order, you can return it in accordance with the following terms.
Return Policy
You have the right to return your order within 14 days of receipt of the goods without providing a reason.
To request a return, please contact our customer service team with your order number and the reason for the return.
Conditions for a Return
For a return to be accepted:
- The item must be unworn, undamaged, and in its original condition.
- The leather jacket must be returned with all original tags and in its original packaging.
- The goods must show no signs of use, stains, odors, or damage.
- Please only try on the jacket as you would in a store.
- We reserve the right to refuse returns that do not meet these conditions.
Return Process
- Contact our support team within 14 days of receiving your order.
- You will receive further information from us regarding the return process.
- Pack the item securely and send it to the return address provided by us.
- Return shipping costs
- The costs for the return are borne by the customer, unless the return is due to an error on our part.
- In the case of faulty, damaged, or incorrectly delivered items, we will cover the return shipping costs.
Refunds
Upon receipt and inspection of the returned goods, we will inform you about the approval of your refund.
For approved returns:
- The refund will be processed via the original payment method.
- Processing may take up to 14 business days after receipt and inspection of the goods.
- Shipping costs are non-refundable, unless the return was caused by an error on the part of Vance Fashion.
Damaged or Faulty Items
Should you have received a damaged, faulty, or incorrect item, please contact us within 48 hours of receipt and send us photos of the issue.
We will review the case as quickly as possible and offer a suitable solution.
Exchanges
Currently, we do not offer direct exchanges. If you would like a different size or model, please return the original item and place a new order.
Order Cancellations
Orders can only be canceled as long as they have not yet been processed or shipped. Once an order has been shipped, the standard return policy applies.
Contact
If you have any questions regarding returns or refunds, you can contact us at any time:
We thank you for your trust and look forward to offering you high-quality leather products.
